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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Gregory Wolfinger

Gregory Wolfinger

September 1, 2024

5  out of  5
rating by Gregory Wolfinger
"I had a couple of less than great customer service experiences with State Farm in the past. I moved to East Dundee and decided to try Michael Hasselbring Agency for my condo insurance. I am very impressed with the attention to detail and customer service from Marlene and Pamela. i could tell that i made the right decision after meeting with them. I now have my car insurance here too. I would recommend this Agency to everyone."
We responded:
"Thank you for the kind words Gregory! Also, we appreciate your 5 star review!"
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Minjin Lin

August 29, 2024

5  out of  5
rating by Minjin Lin
"Very good customer service she help me with my auto insurance, claim and set up my rental car"
Profile photo of Juan Juarez

Juan Juarez

August 28, 2024

5  out of  5
rating by Juan Juarez
"Muy agradecido por toda su ayuda uno de los mejores servicios que he recibido de State Farm lo recomiendo 100%"
We responded:
"Muchas gracias Juan. Estoy muy orgulloso de mi personal y muy feliz de que te brinden un excelente servicio a usted y su familia."
Profile photo of Virginia Ayala

Virginia Ayala

August 28, 2024

5  out of  5
rating by Virginia Ayala
"Marlene siempre es muy amable y resuelve todas nuestras dudas. Gracias"
We responded:
" Muchas gracias Virginia. Te agradezco su reseña y confianza con Marlene."
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Daniel Martinez

August 27, 2024

5  out of  5
rating by Daniel Martinez
"Lizbeth fue una ayuda MUY buena y amable y tambien me explico paso a paso como estaria lo de mi polizas de mi casa y auto y en realidad quede muy satisfecho ,"
We responded:
"Gracias por el comentario Daniel. Bienvenido a State Farm."
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rufo dorantes

August 26, 2024

5  out of  5
rating by rufo dorantes
"Gracias Marlene por su servicio."
We responded:
"Gracias Rufo! "
Profile photo of Anthony Rodriguez

Anthony Rodriguez

August 24, 2024

5  out of  5
rating by Anthony Rodriguez
"Marlene was very helpful and was able to assist our needs! We were with a terrible insurance company before and they were able to provide full coverage for a great price. Thank you again Marlene for your assistance!"
We responded:
"Thank you for the review! Glad we could help with your insurance needs and provide a great price!"
Profile photo of Jesus Montalvo

Jesus Montalvo

August 23, 2024

5  out of  5
rating by Jesus Montalvo
"Muchas gracias lizbet por tu servicio 👌👌👌"
We responded:
"Thank you for the review!!!"
Profile photo of Tom Smogolski

Tom Smogolski

August 21, 2024

5  out of  5
rating by Tom Smogolski
"Marlene was quick to respond to all my questions and was very competitive on all my quotes."
We responded:
"Great to hear Tom! Thank you for the review! Welcome to State Farm!"
Profile photo of Mar Ortega

Mar Ortega

August 19, 2024

5  out of  5
rating by Mar Ortega
"Fui hacer hoy mi cotización para mi carro y me atendió Lizbeth ,, tuve muy buen servicio buena explicación y buen trato se las recomiendo mucho state farm gracias"
We responded:
"Thank you for your kind review of both the office and Lizbeth! We appreciate your 5 star review!"
Profile photo of Jim Radecki

Jim Radecki

August 13, 2024

5  out of  5
rating by Jim Radecki
"Easy to know that I am getting the best possible coverage and service when working with Marlene. Highly recommend!"
We responded:
"Great to hear Jimmy! Thank you!"
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Anthony Gonzalez

August 12, 2024

5  out of  5
rating by Anthony Gonzalez
"Excelente atención al cliente !! Muy recomendada"
We responded:
"Thank you!!! "
Profile photo of D Bau

D Bau

August 10, 2024

5  out of  5
rating by D Bau
"Marlene was super easy to work with, extremely helpful and professional. Very knowledgeable in the products she offered and always took consideration our needs, I highly recommend going with her."
We responded:
"Thank you D for the kind review! We Appreciate the 5 stars!!!"
Profile photo of Darren Timmons

Darren Timmons

August 10, 2024

5  out of  5
rating by Darren Timmons
"Marlene was extremely helpful. We needed to change companies. Marlene made the entire process smooth and easy."
We responded:
"Glad to hear that Darren! Thank you for the 5 star review and for trusting us with your insurance needs!"
Profile photo of adebisi ademokunla

adebisi ademokunla

August 9, 2024

5  out of  5
rating by adebisi ademokunla
"Marlene was the best"
We responded:
"Marlene is awesome! Thank you for the review! "
Profile photo of Iurii

Iurii

August 9, 2024

5  out of  5
rating by Iurii
"Lizbeth Balleno excellent service"
We responded:
"Thank you for your review!! Lizbeth is great and takes wonderful care of all her customers :) "
Profile photo of Miguel Camarena

Miguel Camarena

August 6, 2024

5  out of  5
rating by Miguel Camarena
"Great Experience with this office! Marlene was very helpful and answered any questions I had, along with providing me with fast information."
We responded:
"Appreciate the 5 star review! Thank you Miguel!!"
Profile photo of Gina Gavelek

Gina Gavelek

August 5, 2024

5  out of  5
rating by Gina Gavelek
"I recently switched both my homeowners and car insurance to State Farm with Michael Hasselbring. He was able to provide me with quotes quickly and was very responsive to any questions I had (and I had a lot!). He made the transition very smooth which my nervous self was very grateful for. I would not hesitate to recommend him to family and friends."
We responded:
"Thank you Gina :) So happy to help get you better rates! We look forward to taking care of all your insurance needs! "
Profile photo of Yadi Grana2

Yadi Grana2

August 2, 2024

5  out of  5
rating by Yadi Grana2
"Despues de llamar a 2 diferentes agencias en el area de State farm Marlene fue la que mejor me explico con detalles y sugerencias, pero lo mejor con una mejor covertura a un precio razonable. Gracias Marlene"
We responded:
"Thank you Yadi! Appreciate your review:) Marlene does an excellent job and her customers really appreciate her! "
Profile photo of Nathan Smith

Nathan Smith

July 31, 2024

5  out of  5
rating by Nathan Smith
"I’ve work with Michaels team and known Michael for over 12 years. Great people who care about their customers."
We responded:
"Thank you Nathan!! Appreciate the review! "
Profile photo of Michelle T

Michelle T

July 25, 2024

5  out of  5
rating by Michelle T
"Marlene was super helpful and extremely responsive when I reached out needing renters insurance. After a short conversation, I had the coverage I needed at a great price. She even quickly added a third party afterward and sent the revised Declaration within minutes. GREAT SERVICE!"
We responded:
"Thank you Michelle! Appreciate your 5 star review! We are excited to be taking care of your insurance needs! "
Profile photo of Ryan Osterberg

Ryan Osterberg

July 24, 2024

5  out of  5
rating by Ryan Osterberg
"Josh Orlovich was super helpful in getting my wife and I set up with State Farm. He explained things clearly and helped me get a great deal. Josh is great to work with and I would highly recommend him and his company."
We responded:
"Thank you for the review! Happy to help with all your insurance needs!"
Profile photo of Regino Alejandre

Regino Alejandre

July 22, 2024

5  out of  5
rating by Regino Alejandre
"Servicio amable ,excelente atención y aclararon todas mis dudas ,lo recomiendo"
We responded:
"Thank you Regino! Appreciate your 5 star review! "
Profile photo of Laura Patania

Laura Patania

July 19, 2024

5  out of  5
rating by Laura Patania
"I highly recommend Marlene Borges from State Farm. Her service and knowledge is outstanding. Thank you so much for your assistance! I will definitely recommend you and State Farm to my family and friends!"
We responded:
"Thank you for the review Laura! Appreciate you taking the time :) we look forward to serving your insurance needs!"
Profile photo of Alberto Rodriguez

Alberto Rodriguez

July 18, 2024

5  out of  5
rating by Alberto Rodriguez
"Marlene made switching from Allstate super easy and fast and I'm paying 40% less for better coverage. Thank you Marlene. I'm glad to be part of the State Farm family."
We responded:
"Great to hear you had a good experience and are paying a lot less money! Thank you for your business! "