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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Jose Alberto Castro

November 11, 2024

5  out of  5
rating by Jose Alberto Castro
"Marlene help us get a new policy and was súper helpful."
We responded:
"Great to hear Jose! Thank you for your business and the review!"
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Jesus Romero

November 5, 2024

5  out of  5
rating by Jesus Romero
"Excellent service, excellent information"
We responded:
"Thank you Jesus! Welcome to our insurance agency!"
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Hugo corral

November 4, 2024

5  out of  5
rating by Hugo corral
"She is the best agent in the bissnes ❤️"
We responded:
"Thank you Hugo! Appreciate your 5 star review! "
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Lisa Simmons

October 30, 2024

5  out of  5
rating by Lisa Simmons
"Marlene went over and above expectations!!"
We responded:
"Thank you for your kind words about Marlene and for your review! We all appreciate you trusting Hasselbring State Farm with your insurance needs! "
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Reinaldo Guzmán

October 25, 2024

5  out of  5
rating by Reinaldo Guzmán
"Lizbeth balleno muy a mable"
We responded:
"Thank you for the 5 star review!"
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Olimpia Silva

October 15, 2024

5  out of  5
rating by Olimpia Silva
"Muy amables y profesionales"
We responded:
"Gracias!!"
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Lucero katz

October 7, 2024

5  out of  5
rating by Lucero katz
"Me atendió todo bien , y explicó perfecto lo que necesitaba!! Lizbeth balleno"
We responded:
"Wonderful to hear! Thank you for the review and for choosing us for your insurance needs! "
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Aly Carrfre

October 5, 2024

5  out of  5
rating by Aly Carrfre
"Excelente servicio con la Agente Lizbeth Balleno muy agradecida con su gran ayuda muy amable , recomendado al 100%"
We responded:
"Thank you Aly for your 5 star review! Appreciate you trusting us with your insurance needs!"
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Rodolfo Reyes

October 4, 2024

5  out of  5
rating by Rodolfo Reyes
"Your People Are Cool"
We responded:
"Thank you Rodolfo! "
Profile photo of Erendira Vences

Erendira Vences

October 1, 2024

5  out of  5
rating by Erendira Vences
"Lizbeth Balleno muy contenta,muy satisfecha con las preguntas q hice"
We responded:
"Gracias! Estamos contentos que quedó satisfecha con la ayuda de Lizbeth. "
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Claudia Blick

September 29, 2024

5  out of  5
rating by Claudia Blick
"I highly recommend using Michael Hasselbring and team for all your insurance needs. We recently switched to State Farm after years of working with a broker and couldn't be more pleased we made the change. Our homeowners rates year over year kept increasing an unreasonable amount and we were feeling very frustrated. When we contacted the Hasselbring office, we connected with Marlene Borges. Marlene is kind, knowledgeable and very willing to take extra time to look into our questions without hesitation. We discussed some of our requirements and we were able to secure our home and auto with the same coverage(s) as our old policy(s) at a much more reasonable rate! Thank you Marlene and Michael!"
We responded:
"Thank you for your kind review! We appreciate the opportunity to take care of your insurance needs! "
Profile photo of Carrie Hintz

Carrie Hintz

September 25, 2024

5  out of  5
rating by Carrie Hintz
"Michael has been a pleasure to work with. He is always quick to respond to messages and emails. He really takes the time to make sure you understand the information he is sharing."
We responded:
"Thank you Carrie!! Appreciate you taking the time to give us a review! We really appreciate it and you have been wonderful to work with!"
Profile photo of erasto aguilar

erasto aguilar

September 16, 2024

5  out of  5
rating by erasto aguilar
"Great service ,from lizbeth balleno She helps me a lot"
We responded:
"Great to hear about your interactions with Lizbeth! Appreciate your 5 star review as well!!! Thank you!"
Profile photo of Gregory Wolfinger

Gregory Wolfinger

September 1, 2024

5  out of  5
rating by Gregory Wolfinger
"I had a couple of less than great customer service experiences with State Farm in the past. I moved to East Dundee and decided to try Michael Hasselbring Agency for my condo insurance. I am very impressed with the attention to detail and customer service from Marlene and Pamela. i could tell that i made the right decision after meeting with them. I now have my car insurance here too. I would recommend this Agency to everyone."
We responded:
"Thank you for the kind words Gregory! Also, we appreciate your 5 star review!"
Profile photo of Minjin Lin

Minjin Lin

August 29, 2024

5  out of  5
rating by Minjin Lin
"Very good customer service she help me with my auto insurance, claim and set up my rental car"
We responded:
"Glad to hear you are happy with our service! Thank you for leaving us a review!! "
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Juan Juarez

August 28, 2024

5  out of  5
rating by Juan Juarez
"Muy agradecido por toda su ayuda uno de los mejores servicios que he recibido de State Farm lo recomiendo 100%"
We responded:
"Muchas gracias Juan. Estoy muy orgulloso de mi personal y muy feliz de que te brinden un excelente servicio a usted y su familia."
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Virginia Ayala

August 28, 2024

5  out of  5
rating by Virginia Ayala
"Marlene siempre es muy amable y resuelve todas nuestras dudas. Gracias"
We responded:
" Muchas gracias Virginia. Te agradezco su reseña y confianza con Marlene."
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Daniel Martinez

August 27, 2024

5  out of  5
rating by Daniel Martinez
"Lizbeth fue una ayuda MUY buena y amable y tambien me explico paso a paso como estaria lo de mi polizas de mi casa y auto y en realidad quede muy satisfecho ,"
We responded:
"Gracias por el comentario Daniel. Bienvenido a State Farm."
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rufo dorantes

August 26, 2024

5  out of  5
rating by rufo dorantes
"Gracias Marlene por su servicio."
We responded:
"Gracias Rufo! "
Profile photo of Anthony Rodriguez

Anthony Rodriguez

August 24, 2024

5  out of  5
rating by Anthony Rodriguez
"Marlene was very helpful and was able to assist our needs! We were with a terrible insurance company before and they were able to provide full coverage for a great price. Thank you again Marlene for your assistance!"
We responded:
"Thank you for the review! Glad we could help with your insurance needs and provide a great price!"
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Jesus Montalvo

August 23, 2024

5  out of  5
rating by Jesus Montalvo
"Muchas gracias lizbet por tu servicio 👌👌👌"
We responded:
"Thank you for the review!!!"
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Tom Smogolski

August 21, 2024

5  out of  5
rating by Tom Smogolski
"Marlene was quick to respond to all my questions and was very competitive on all my quotes."
We responded:
"Great to hear Tom! Thank you for the review! Welcome to State Farm!"
Profile photo of Mar Ortega

Mar Ortega

August 19, 2024

5  out of  5
rating by Mar Ortega
"Fui hacer hoy mi cotización para mi carro y me atendió Lizbeth ,, tuve muy buen servicio buena explicación y buen trato se las recomiendo mucho state farm gracias"
We responded:
"Thank you for your kind review of both the office and Lizbeth! We appreciate your 5 star review!"
Profile photo of Jim Radecki

Jim Radecki

August 13, 2024

5  out of  5
rating by Jim Radecki
"Easy to know that I am getting the best possible coverage and service when working with Marlene. Highly recommend!"
We responded:
"Great to hear Jimmy! Thank you!"
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Anthony Gonzalez

August 12, 2024

5  out of  5
rating by Anthony Gonzalez
"Excelente atención al cliente !! Muy recomendada"
We responded:
"Thank you!!! "